// Wi-Fi Says Connected But Nothing Works

in about 20 minutes you'll know

• how to tell whether the problem is your device, your Wi-Fi, or your internet provider
• the right order to restart things (the order matters)
• exactly what to tell your provider so the call is short

what you'll do

Watch a 3-minute video, then work through a short quiz with real-world scenarios. Every answer comes with a plain explanation. You'll finish with a one-page checklist to keep.

what you need

Any computer or phone, and a few minutes.

taught by

Taught by an IT manager who fixes these problems for a living: 25 years using computers, 20 building them, 15 supporting them, 10 managing business systems.